Refund policy

  • 14-day withdrawal window — customers have 14 days from delivery of the last item to request a return
  • Return-after-notice timing — customers must send back the item within 14 days of notifying you
  • Refund timing — when you'll issue the refund after receiving the return
  • Return shipping responsibility — who pays for return shipping
  • Standard outbound shipping refund — you must refund the standard delivery cost (not premium shipping upgrades)
  • Exemptions — any product categories excluded from the right of withdrawal
    • "To start a return or cancellation, log in to your account
    • "If you checked out with a phone number, use the link in your SMS order confirmation to access your order"

     

    Right of Withdrawal

    If you are located in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you, or a third party indicated by you, receives the last item of your order. If the deadline falls on a weekend or public holiday, it is extended to the next working day.

    How to Start a Return or Cancellation

    To exercise your right of withdrawal, log in to your account at https://shopify.com/98634105164/account and submit a return or cancellation request from your order. If you checked out with a phone number only, use the link in your SMS order confirmation to access your order and submit your request.

    Returning Your Items

    After notifying us of your decision to withdraw, you must return the items within 14 days.

    Refunds

    We will reimburse all payments received from you, including the cost of standard delivery (excluding any additional costs if you chose a premium delivery option). We will process your refund within 14 days of receiving the returned items.

    Return Shipping

    The customer is responsible for return shipping costs.